Return policy

According to the terms and conditions, Custom Sneaker does not return sneakers. Under certain conditions, sneakers that Custom Sneaker offers in its webshop can be taken back.

SNEAKERS RETURN POLICY

The sneakers are included in the webshop.

Custom sneakers made based on your order cannot be returned.

Fully customized sneakers and customized sneakers supplied to you cannot be returned.

Non-custom sneakers can be returned if the sneakers are in original condition, not worn and / or used in another way.

Not -custom sneakers can be returned up to 14 days after receipt.

Custom Sneaker determined in consultation with the customer whether sneakers will be returned.

After approval by Custom Sneaker, sneakers must be in their original condition and packaging, with overbox are returned to:

Custom Sneaker
Rouwenmaatpad 8
7421 EE Deventer

Shipping costs are for customer's account. The shipment of sneakers must always be insured.

Custom Sneaker is not responsible for products that are damaged or lost during the return.

Custom Sneaker may charge € 12.50 for handling costs. cancellation or return of sneakers.

RETURN POLICY OTHER PRODUCTS

The order can be returned if the products are in original be unopened and unused.

The order can be returned up to 14 days after receipt.

After approval by Custom Sneaker, the order must be returned in the original packaging to:

Custom Sneaker
Rouwenmaatpad 8
7421 EE Deventer

The shipping costs are for the account of the customer.

Custom Sneaker is not responsible for products that are damaged or lost during return shipment.